Cancellation & refunds

30 or more days before departure: charge 25% of the full package price. 15–29 days: 50%. 3–14 days: 75%. 0–2 days or no-show: 100%. Send the request in writing on WhatsApp or email; the period is counted from receipt.

The charge is calculated on the full package, not just the advance. Any refund is the amount paid less the applicable charge. Ask for the calculation and refund timing in writing. No invented fixed processing deadline is promised here.

Date or name changes depend on supplier acceptance and any associated cost. Where a change cannot be accepted it may be treated as cancellation. Missing pickup, leaving midway or voluntarily skipping an available service does not normally create a refund for that service.

The operating group requirement must be disclosed before payment. If Trishna cancels before departure because the group cannot run, guests may choose a refund of the package amount paid or an offered alternative; a credit note is not imposed.

For weather, road closures or similar disruption, the team explains recoverable unused-service refunds and necessary extra costs in writing. Separately purchased flights, trains and hotels follow their own supplier rules. Statutory consumer rights remain unaffected.