Help with your journey

Share the trip name, travel dates, passenger ages, starting city and room requirement. If you are comparing a group departure with a private tour, tell us which matters most: a fixed budget, a particular date or flexibility over the route. Do not send identity-document numbers in the general website enquiry.

For an existing booking, quote the booking reference from your confirmation and explain the change. Send the new arrival or departure details promptly. Ask what can be amended, what needs rebooking and which charges apply before assuming that a revised itinerary is confirmed.

Use the coordinator or driver contact supplied with your actual booking for meeting-point changes and immediate trip arrangements. The public website number is a travel enquiry contact, not a guaranteed emergency response service. For urgent local assistance, use the appropriate local emergency service and the contacts in your booking documents.